Frequently asked questions.

What kind of counselling do you offer?

I provide one-to-one counselling for adults aged 18 and over. Sessions are person-centred, which means they are tailored to your unique needs. I can support you with challenges such as anxiety, bereavement and loss, depression, relationship issues, family concerns, stress, trauma, low self-esteem, and navigating life transitions .

Where are you based?

I work from a calm and confidential setting just outside Tunbridge Wells in Kent. I also offer secure online sessions, so you can choose the option that feels most comfortable for you .

Do you offer online counselling?

Yes. Many clients find online counselling helpful for flexibility and comfort. Sessions take place via a secure video platform, ensuring privacy and accessibility wherever you are.

How long is each session?

Each counselling session lasts 50 minutes. This dedicated time is yours to talk openly, reflect, and work through what matters most to you.

How much does counselling cost?

Details of my fees can be found on the Fees page. Sessions are charged per 50-minute appointment, with clear and transparent pricing in line with UK private practice expectations.

How many sessions will I need?

Everyone’s journey is different. Some people benefit from a handful of sessions focused on a specific issue, while others prefer longer-term support. We can review your needs together as we go.

Is what I share confidential?

Yes. Counselling is a private and confidential space. There are only very rare exceptions where I may need to share information for safety reasons, which I will explain fully before we begin.

What happens in the first session?

The first session is a free opportunity for us to get to know one another. You can share what has brought you to counselling, ask questions, and see if my approach feels like a good fit for you.

Do I need a referral from my GP?

No. You can contact me directly to arrange counselling without a referral. If you would like me to work alongside your GP or other professionals, I can do so with your permission.

How do I book a session?

You can contact me here or email me directly at hello@louiseshepherd.com . I will respond promptly with available times and next steps.